Wicks Organ Company
Service Teams have established a reputation of reliability over the last
80 years and we are continually working to improve that reputation with
each of our customers. Factory trained service teams stand ready
to give your instrument service
Regularly Scheduled Tunings:
Regular tunings keep your organ in top
playing condition. Regular visits insure your organ is always kept
in tune to match the change in seasons, and any problems are caught
immediately and repaired. Regular visits also give our technicians
the chance to foresee any large problems before they occur. For
the best maintenance of your organ, we recommend a semi-annual tuning
schedule to match the change in seasons, such as in May or June, when
the air conditioning first comes on, and in November or December, when
the heat first becomes necessary. Alternately, a Christmas
season/Easter season schedule is often preferred. We will schedule
our regular visits to fit your programming needs. If you notify us
ahead of time, we will make every effort to accommodate your request,
although we can suggest schedule options that will minimize your costs
by grouping customers in one area.
Our services include:
A complete tuning: The entire organ is
tuned to its current pitch. Every pipe is adjusted, if
necessary. Drastic changes in pitch, such as matching A=440 would
incur an extra charge. When tuning, the church must be as close to
normal temperature as possible, that is, the temperature the church
would be for a usual service at that time of year. The room must
also be silent while the tuners are present.
A touch-up tuning: Touch up
tunings are preferred in mid-season. Reeds are tuned, and any
out-of-tune flue pipes are adjusted.
Systems Check: All mechanical
systems are checked on every visit. The organ blower motors are
oiled or greased as necessary.
Leave Card: Our technicians will leave a
card for listing all work done during the visit. The card is
provided for you to note any mechanical or tuning problems you might
encounter between visits, and aids our technicians in locating and
Emergency Service: If a problem occurs
that prevents your immediate use of the organ, we can send a crew
ASAP. This is not included in an annual contract, and is billed by
time, labor, miles from Highland, and expenses.
Our service technicians can also give you
information on solid-state upgrades to the electrical system of your
organ, along with information on digital augmentation and other new
advances in pipe organ technology.
Billing is based on the average amount of
time to tune, plus mileage from Highland, Illinois and expenses during
Our Service Area includes Illinois from
Peoria, south to Cairo, and east to the Indiana border, and all of
Missouri except for the Kansas City area. If this area does not
include you, please call our offices at 1-877-654-2191 to find the
service technician in your area.